How competitive price in the offer by the call center Peru
Author: Michelle Leonny
The competitive prices offered by call centers Peruvian (given their lower labor costs, with monthly salaries of U.S. $ 270) has made them an attractive proposition not only for Spain, its natural market, and Chile (salaries of $ 550), but also Argentina (wages of $ 500), where there are customers interested in cheaper services, says Juan Manuel Gonzalez, an industry analyst communications ITC / Frost & Sullivan.
The dynamism of the Peruvian supply in Chile, he added, has resulted in some call centers face Chilean devise new services to maintain the profitability of your business. In addition, in the Spanish market, where until 2008 Chile and Argentina were the main supply, quality has been strengthened against the growing interest in the Peruvian supply.
Brazil and Mexico, he adds, are not an attractive market for Peru because they have sufficient domestic supply. In the U.S., there is no great potential because the Peruvians call centers have an excellent command of English. However, explains David every, export coordinator services Prom-Peru, the U.S. market already accounts for 3% of exports and demand is growing steadily.
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